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Privacy Policy This privacy statement describes how we collect and use your information. Please review this privacy statement periodically as we may revise it from time to time. For inquiries, please see the Contact section below.
Homefront is committed to maintaining the accuracy, confidentiality and security of your personal information. We have adopted the 10 Principles established by the Canadian Standards Association's Model Code for the protection of Personal Information. These principles form part of the Personal Information Protection and Electronic Documents Act, which establishes rules governing the collection, use and disclosure of Personal Information by the private sector.
Principle #1: Accountability Homefront is responsible for maintaining and protecting all customer information under our control. Homefront has designated an individual who is accountable for our compliance with the Act and our 10 Privacy Principles. Principle #2: Identifying Purposes Homefront shall identify the purposes for which customer information is collected, either before or at the time of collection. Principle #3: Consent Our customer's knowledge and consent are required for the collection, use or disclosure of customer information except where required or permitted by law. Principle #4: Limiting Collection Homefront will limit the collection of customer information to only those details that are necessary for the purposes identified. Information must be collected by fair and lawful means. Principle #5: Limiting Use, Disclosure and Retention Your customer information may only be used or disclosed for the purpose for which it was collected, unless you have otherwise consented, or when it is required or permitted by law. We will only retain your customer information for the period of time required to fulfill the purpose for which it was collected. Principle #6: Accuracy Homefront will keep the customer information we collect as accurate, complete and up-to-date as necessary to fulfill the purposes for which it is to be used. Principle #7: Safeguards Homefront will protect the customer information we collect with security safeguards that are appropriate to the sensitivity level of the information. Principle #8: Openness Homefront will make available to its customers information concerning the policies and practices that apply to the management of their information. Principle #9: Access Upon your request, we will inform you of the existence, use and disclosure of your information, as well as give you access to the information. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate. Principle #10: Challenging Compliance Homefront customers may contact us with any questions, complaints or suggestions with respect to the privacy principles outlined above or about our practices by contacting the designated person accountable for privacy at Homefront. back to top What information does Homefront collect? Every time you visit our web site, we automatically collect your Internet Service Provider's address, the web page from which you came, and a record of your activity on our site. When you purchase from Homefront, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your purchase. When you subscribe to our newsletter, we collect information that you volunteer such as your name, email address, and postal code. back to top How does Homefront use this information? The information we receive helps us revise our product offerings and improve the shopping experience. It also enables us to process your purchases, confirm your orders, and update the layouts and content of our site. The information you supply to us is added to our customer database. We do not rent, sell, share or give this information to anyone with the following exceptions: We may share information with governmental agencies or companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. We occasionally send you e-mail about new products, special offers and upcoming events. If you do not wish to receive such e-mails in the future, please contact us or click the "unsubscribe" link on any e-mail you receive from us. Important Note: In order to process your purchases we may send you a confirmation email and we may contact you by mail or telephone if we have questions about your order. back to top What are cookies and how does Homefront use them? A "cookie" is a small data file stored on your computer. We place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database, for example, items added to your shopping cart and previous visits to our site. You have a choice to refuse cookies. However, by accepting a cookie from Homefront you allow us to process your order. If you choose not to accept the cookie, purchasing is not possible on Homefront web site. We will be happy to take your order by phone at 1-800-641-4555 or (416)-488-3189. To learn more about Cookies, you can visit the following web sites: Netscape's Information on Cookies Microsoft's Information on Cookies back to top How do I contact Homefront? By Mail: Homefront Inc. 140 Yorkville Avenue Toronto, ON Canada M5R 1C2 By Phone: 1-800-641-4555 or (416)-488-3189 By Email: admin@homefrontshop.com back to top |
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